We want you to ride happy. If something isn't right, we accept both returns and exchanges.
Return window
You can request a return or exchange within 30 days of receiving your order.
Conditions
- Items must be unused, unworn, and in their original condition.
- Items must be returned with original packaging, tags and labels attached.
- Helmets must be untried outside (try them on indoors only) with all protective film and stickers still in place.
- Sale items and gift cards may not be eligible for return — check the product page.
Exchanges
Wrong size? No problem. You can exchange your item for a different size or colour, subject to availability. Use our Size Guide to choose your new size.
How to start a return or exchange
- Contact us with your order number and the item(s) you want to return or exchange.
- We'll reply with return instructions and the return address.
- Pack the item securely and send it back with a trackable shipping method.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear.
Return shipping costs
Customers are responsible for return shipping costs, unless the item arrived damaged, faulty, or was the wrong item.
Damaged, faulty or wrong items
If your order arrives damaged, faulty, or isn't what you ordered, contact us within 7 days of delivery with photos, and we'll make it right with a replacement or full refund.